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Here you can find answers to the most frequently asked questions.
Just click a question in one of the categories below to view the answer.

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Technical Questions

Our online training is hosted by Vimeo, a popular streaming service like YouTube. If you're having problems streaming the video, here are a couple things that you might want to try:

  1. Sometimes the Problem:  Often times when the video is jumpy or stops midway through viewing, the presentation has not finished loading. This means that your connection to the internet is a bit slow (for instance, using a DSL line), so you need to give the presentation an opportunity to buffer on your computer. To do this, hit play and then immediately hit pause. Wait about ten minutes and enough of the presentation should be downloaded so that you can watch it without interruption.  
  2. Usually the Problem: Your office might have a firewall that prevents you from watching streamed video.  Our training presentation is hosted on Vimeo.com to ensure that the stream is stable and always available.  If you're office prevents you from watching streamed video from sites like Vimeo and YouTube, then you will need to contact your tech support department.  They should be able to punch a hole through the firewall that will allow you to watch the presentation. As a last resort, our presentation has been optimized for all mobile devices.  If you do intent to watch the presentation from your device, ensure that you're connected to a WiFi hotspot or risk large data costs. 

When you return to the CNS website, you can print out your certificate as many times as you need. Simply login to your account and click on the "My Account" page.  You will see an option for downloading your certificate of training. 

Your personalized certificate of completion is available after you have completed the online video training and the review quiz (you may need to scroll down to see it!). Once your complete the review quiz, you will be prompted to go to your "My Account" page by clicking the "My Account" tab.  Once there, you will see a big blue button that says "Download Certificate."  Click this button and your certificate of training will appear in another browser window.  To save this certificate as a PDF, simply go to "File" and follow the prompts for either saving as a PDF or printing as a PDF. 

Questions About My Seal

A new law took effect August 8, 2012 that required all new and renewing notaries to include additional information in their seals.  The new seal format requires that the notary stamp include the notary's ID number, date of expiration and the traditional information (official name, "Notary Public", and "State of Colorado").  Both the ID number and notary's date of expiration can be found on the notary's certificate of commission (see next question). If you were commissioned before August 8, 2012, you are not required to replace your seal until you renew your notary commission. Use the coupon code MAX in the CNS store to order a new seal at a discounted rate. 

There are two ways to get this information.  The easiest way is to go to the verify a notary link on the secretary of states webpage.  The second method is to find it on your certificate of notary commission.  This certificate can be found by logging into your account on the secretary of state's website. 

If you ordered a seal at registration, you need to login to the CNS site to get your seal made after you have been commissioned as a notary by the secretary of state.  Look to the right of where you clicked to begin the notary training.  You will see a silo called "Get Notary Seal".  If you scroll down the page, you will see three text boxes for your commissioned name, commission expiration date, and notary ID number (look aboe for where to get this information).  After entering this information, click "submit."  You will receive your seal within the next five to eight business days of order.  We'll send you an email when we send your seal. 

If you didn't order a seal at registration, you can buy one at the discounted rate by clicking "Buy Seal" at the bottom of this silo. 

View a picture of where the seal information form can be found.


General Questions About Training

We provide a money back guarantee for unused products within 60 days of purchase.  Because notary seals are personalized, we do not offer a refund for notary seals that have been received by a user that no longer wishes to be a notary.  If 60 days has elapsed, we will gladly transfer the training to another user. 

It consists of forty questions (at the time of this writing) and the applicant must receive an 80% or better to pass. Right now, the pass rate is about 85%. The test is meant to test minimal comprehension of the Notaries Public Act.  CNS training is geared towards helping applicants to pass the test. If you fail the test, you must wait five days before taking it again.  There is no cost to take the State's test and the test can be taken online. 

Click here to see the step by step process you need to follow.  

We provide live trainings for groups of five or more.  If you're an individual seeking a live training course, there are a series of trusted providers of live training throughout Colorado.  In Colorado Springs, we recommend Mountain's Notary Training.  

You can sign-up and pay for online trainings through the website. We take all major credit cards and in some cases, we will invoice the user if there is a need to do so.  


General Questions About CNS

We are based out of Westminster., but provide live group trainings throughout the front range (for groups of five or more). 

Yes, when completing your online order simply put the gift recipient's name and address in the Delivery Information section and your name and billing address in the Billing Information section. 

Notary journals and notary stamps are shipped separately.  Notary journals are usually delivered within three to five business days or order or sooner.  Notary seal are delivered within five to eight business days of submitting required seal information (see above about "How To Get My Notary Seal").  Items can be expedited upon request. 

Orders are usually processed with a few days of receipt, therefore it may be difficult to modify an order once it is being processed.

If you wish to modify your order after is has been submitted, send us an email as soon as possible and we will make every attempt to honor your request.  If we are unable to honor your request, return any unused and unwanted item and we would be happy to give you a refund.

Stamps can be sent to:

Colorado Notary Solutions

11752 Osceola St.

Westminster, CO 80031

At the CNS Store you will see a list of items available for purchase. You can click the item title for a more detailed description of each item. After finding the item you want, click the Add to Cart button to place it into your personal Shopping Cart. If you would like to purchase more than one copy, type the number in the Quantity field. Click Update cart. If you would like to remove an item from your cart, under the Remove column, click on the checkbox next to the item you want to remove. Click Update cart. If you wish to continue shopping, click Continue shopping link. If you are finished shopping, click Checkout.

At Colorado Notary Solutions, we respect your privacy. We do this by carefully protecting information that you provide to us. The following discloses what information our web site collects from you and what we do with the information. This privacy statement is for informational purposes only and should not be viewed as a contract between you and Colorado Notary Solutions.

When you connect to our web site, we are able to recognize the Internet (IP) address of the computer providing you with Internet access. Our use of this IP address may help to diagnose problems with our server or otherwise administer our Web site. This IP address may also be used to gather broad demographic information. Your IP address is never associated with you as an individual and never provided to another company or organization.

When you shop for products from our web site, using the shopping cart, our site writes a small data file called a cookie on your computer. No personal information is placed in this file.

Our site's forms may ask or require you to give us contact information such as your email address, when you are making a purchase, and demographic information, such as your zip code. We use this information to provide information (e.g. weather delays, class cancelation, etc.), product promotions (rarely), or services that you request from us as well as fulfill our monthly reporting requirements to the secretary of state. We also may use your email address to send you a newsletter to provide you with updates regarding new law and best practices.  You can opt out of this newsletter at any time by clicking the "unsubscribe" button in the footer of the newsletter.  All financial information, such as your account or credit card numbers are processed using PayPal. CNS does not store any financial information such as credit card numbers. Any information collected is for internal Colorado Notary Solutions use and is not made available to any outside group or organization.

Our web site may contain links to other sites. We cannot be responsible for the privacy practices or the content of sites that do not belong to Colorado Notary Solutions.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, feel free to contact us.

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Newsletters

April 2017 Newsletter

New Notary Laws

The Secretary of State is running legislation that will change the way notaries public perform their duties in Colorado.  Quite honestly, it’s long overdue. The Colorado Notaries Public Act had outlived its usefulness. Over time, it became a hodgepodge of different laws many of which were ambiguous and unclear (E.g., disqualifying interest). The bill (SB17-132) endorsed by the Secretary of State replaces the current law with the Revised Uniform Law on Notarial Acts (“RULONA”). Here’s a look at some of the changes to come.

March 2017 Newsletter

Notary Signing Agents

One of the most common questions that we field is about Notary Signing Agents. NSAs usually work for title, real estate and loan companies. Because the notary is handling sensitive documents and performing notarizations in the field, NSAs can typically charge more for the notarial acts they perform. If this sounds like something you want to pursue, here’s what you need to know. Click here

November 2016

Make Money As A Notary

Did you know that you can use your notary commission to fund your Starbucks habit? Every state says that the notary commission as well as the supplies that go along with it belongs to the notary. Employers can direct the course of performance of the notary within normal business hours but can’t do so outside of normal business hours. Stated another way: you're free and clear to use your notary outside of the office. If you’re interested in making some money when not at the office, here’s what you need to know

September 2016 Newsletter

Free Best Practices Training

Last month, we introduced you to some of the content available on our siter site, iNotary.  This site also features a best practices training. While this training is not Colorado specific, it does provide a good brush-up for notaries that don't use their commission all that often. For those of you out there that have never been trained, this is must view content. Click here for the iNotary resources page. 

August 2016 Newsletter

Government Regulators 

This month, we wanted to refer you to some interesting content available on our Siter site, iNotary. This information provides some insight into the different agencies that are slowing wading into the notary public waters. These agencies will likely change the way notarizations occurr moving forward. If your in the financial industry, this is a must read. Clik here

July 2016 Newsletter

Defective Notarization Protections

In our May 2016 newsletter, we discussed the consequences of performing defective notarizations. We noted that notaries public risk exposure to civil and administrative liability when the notarization is performed improperly. This month, we’re going to address methods to limit your exposure to liability.

June 2016 - New Law Alert

Deceptive Trade Practices

The Colorado Legislature passed HB 1391 that describes deceptive trade practices in immigration matters as they relate to notaries public. As you might recall from notary training, the Notaries Public Act states that a “notary public who is not a licensed attorney” must state as much in any signage used to advertise her services. 12-55-110.3, C.R.S. (2015). This new law modifies this general statement and details what can and cannot be done by notaries public. This law took effect on June 10, 2016.